TERMS AND CONDITIONS

By placing an order via our website, you agree to our terms and conditions. Please get in touch with any questions.

PAYMENT TERMS - WEBSITE ORDERS

When ordering stationery via the website, full payment is required prior to the design being made and stationery being printed. Your stationery will be designed and made within the turnaround time indicated on the website when ordering.

PAYMENT TERMS - ADVANCE BOOKINGS AND BESPOKE ORDERS

For direct bookings, or bespoke orders where you are not ordering via the website, our payment terms are as follows.

        1. £50 deposit for invitations and £50 deposit for on the day stationery.

        2. Remaining balance due prior to printing your stationery.

After an initial consultation; either in person, via phone, video call or email; to discuss stationery requirements, an estimated quotation will be provided to you for your save the dates, invitations, wedding day stationery, or other stationery items. The quotation is an estimation only, and the final balance will reflect your final numbers and stationery choices. During the design process, if you request options that incur a price change, you will be notified of this price change and an updated quotation will be sent to you.

To confirm the booking and prior to the start of the design process, you are required to submit a non-refundable deposit of £50 for invitations and £50 for on the day stationery. The remaining balance of the quote will be due and payable upon submission of your final numbers, and approval of each proof prior to printing/production. All orders must be paid in full before they go to print. Save the dates, invitations and on the day stationery will be invoiced for separately, and the stationery will not be sent to you until the balance has been paid.

An online invoice will be sent via a secure payment platform to your email address. Payment can be made by card and you will receive an email receipt once payment has been made.

CANCELLATION TERMS

Cancellation by the client - In the event of a cancellation prior to production, you agree to forfeit your deposit and your booking will be cancelled. If your cancellation occurs after design approval and your balance has been paid, no refund will be given. As all of our stationery is personalised and made to order with customer approval throughout the design process, I am unable to offer refunds or exchanges.

Cancellation by Love, Beth Design Co - Love Beth Design Co cannot be responsible for unforeseen circumstances, work-stoppages or "acts of God", which may make it impossible for me to complete your job in a reasonable amount of time. It is my intention to complete every project, however under the extreme circumstance in which I must cancel a booking, you will be notified immediately and you will be refunded the amount of your deposit. My obligation to you will be discharged in its entirety by my refund of your deposit, without prejudice, and disclaiming any secondary consequences or costs that you may incur.

DESIGN, PROOF APPROVAL AND PRODUCTION TERMS

Time frames - A time frame for design and production will be either indicated on the website when you order, or discussed with you in advance of booking, and throughout the design process. It is important that information be provided by you in a timely manor, and prior to any deadlines given. This is particularly important for wedding day stationery such as table plans, order of the day signs, menus, place cards etc. Please be aware that any delays caused by you will postpone your estimated completion date. If information is not submitted within the time frame given, it may result in items not being delivered in time for your wedding, for which Love Beth Design Co is not responsible.

Designing - For invitations, you will be directed to a simple form to complete with all of the information you need to include with your invitations. It is your responsibility to ensure this information is correct, as it will be typed exactly how it is received. If some information still needs to be confirmed, it is your responsibility to ensure this is finalised prior to printing.

Your table plan, guests names and address lists for printed envelopes must be sent in an excel sheet, and templates for these can be provided if required.

All design proofs will be sent via email in a JPEG format. No design proofs will be sent via social media. A maximum of 5 changes to each proof is allowed, after which you will be charged an additional fee depending on how much time is required. Please note colours will vary between computer screens.

Proof Approval - I will do an initial check while making your design proof, but the final inspection of all spelling and information is your responsibility. Once you are happy with your design, you will receive a formal "Proof Approval" waiver to digitally sign to begin production. Your digital signature confirms that you approve the final quantities, design and text. Once this has been signed and your design has been sent off to print, Love Beth Design Co is not responsible for any errors beyond this point, and no further changes can be made. 

Production - Once you have signed your "Proof Approval" waiver and paid your balance, I can begin printing and producing your stationery. Timeframes for delivery will be updated and advised. Please see below for terms and conditions on time frames.

ADDITIONAL TERMS AND CONDITIONS

Handmade Finishes - Due to the nature of hand finished items, there may be slight differences in appearance within a batch. This includes (but is not limited to) wax seals, deckled edging, metallic leafing and items finished with ribbon, twine or dried flowers.

Working Hours - Please note that my working hours are between 10am and 4pm, Monday, Tuesday, Thursday and Friday. Emails or enquiries sent out-with these hours will be responded to the next working day. Please try not to contact me via social media as I may not see your message and it is very difficult to keep track of information in this way.

Postage - Love Beth Design Co is not responsible for any delays caused by the courier. Depending on the items being sent, I use Royal Mail, DPD and Parcelforce, and will provide tracking information once your stationery has been sent to you. It is your responsibility to ensure the correct postal address is given prior to sending, and to ensure your parcel can be received.

Samples - I may use samples of the stationery produced for you as part of my marketing. This may include being showcased on the website, social media, at wedding shows and with prospective customers via email, post and in person at my studio. If you do not wish your samples to be included in any of these, please inform me prior to booking. If you do not want your samples of your design to be visible online, please tell me prior to booking and I will ensure that no personal data within your designs are shown anywhere online. Please note - unless expressly agreed otherwise prior to booking, elements of your stationery may still be posted online, however addresses, website links, other contact details will be hidden.

Copyright - I reserve all creative and intellectual rights over designs and they may not be replicated. All designs created by Love Beth Design Co are owned by me and at no point will ownership be transferred to the client. Individual elements within designs are either owned by or licensed to us and may not be replicated.

For custom orders, I welcome examples of other work to be shown to be indicative of the type, style or colour that you would like to be included, however I cannot and will not copy another designer’s work. I would never knowingly offer any product or design that infringes on another company or individual's copyright. You may not resell or reproduce any product or design supplied by Love Beth Design Co and all infringements will be pursued legally.